Patrick Castafero | Infrastructure & Security Leader

Manager, Solutions Engineering Apr 2026 - Present

Razor Technology (Managed Service Provider)

Lead the Solutions Engineering function supporting 100+ client environments, providing hands-on technical direction across cloud, networking, security, and virtualization projects for a multi-site, distributed client base.
Manage and mentor a team of solutions engineers, setting clear expectations for technical accuracy, documentation, and follow-through across client engagements.
Serve as senior technical resource in client-facing scoping engagements, translating business requirements into practical, right-sized infrastructure and security solutions.
Standardize solution architecture templates, statements of work, and technical documentation to improve consistency and delivery speed across engagements.
Manage strategic vendor and partner relationships (Microsoft, VMware, AWS) to inform solution design, licensing strategy, and procurement decisions.

Infrastructure, Security & End User Services Manager Aug 2023 - Apr 2026

Invacare Corporation

Led North American IT infrastructure, cybersecurity, and end-user services operations across a distributed, multi-site organization in FDA- and SOX-regulated environments, remaining hands-on with architecture and escalations.
Managed and mentored a distributed team of 10 engineers accountable for service quality and follow-through.
Owned and forecast the North American infrastructure and end-user services operating budget, aligning spend with business priorities while managing licensing and hardware lifecycle.
Hands-on administration of Microsoft Intune and modern device management (compliance, app deployment, Autopilot), Windows endpoint architecture and engineering, Microsoft 365, Teams, core SaaS platforms, Entra ID, Windows Server, Active Directory, Group Policy, DNS, and DHCP.
Implemented identity and access controls including MFA, Conditional Access, and role-based access control.
Built the ITSM program from scratch (incident, problem, change, and request management aligned to ITIL) after global company divestiture.
Insourced Help Desk operations and selected/implemented a new IT service desk and ticketing platform (Atera, unified RMM and ticketing), improving ticket prioritization and response performance while saving $80K/month.
Led incident response, remediation, and DR testing; oversaw endpoint support, backup, business continuity, and daily operations while cutting Azure spend $110K annually.
Redesigned backup strategy to eliminate single points of failure — deploying immutable on-prem and cloud-based backup targets for VMware and Azure environments.
Developed PowerShell, Python, and Bash automation to streamline endpoint, identity, and operational workflows.
Applied security and governance controls for AI tools and platforms in a regulated environment.
Partnered with Information Security on vulnerability remediation, endpoint protection, and FDA/SOX compliance.
Primary IT owner for vendor-led infrastructure implementations, from partner coordination through handoff to operations, including Azure infrastructure support for SAP and Oracle workloads.
Maintained documentation, inventories, and standards for infrastructure and endpoint environments.

Infrastructure & Security Manager Jan 2023 - May 2023

Public Health Management Corporation (PHMC)

Led infrastructure operations for a HIPAA-regulated healthcare organization.
Supported incident response and re-architected systems following a cybersecurity incident, applying zero-trust principles to harden the environment.
Delivered Microsoft 365 and Teams migrations supporting workplace technology modernization, and improved endpoint management and security posture.
Mentored junior engineers, supported endpoint users, and stabilized daily infrastructure operations.

Regional IT Operations Director – Americas Aug 2021 - Jan 2023

Phoenix Services Inc.

Modernized international infrastructure for a global industrial services provider across North and South America.
Spearheaded a $2.5M multi-year infrastructure roadmap to replace legacy hardware with hyperconverged systems.
Implemented standardized security protocols and unified identity management (Azure AD) for 15+ remote industrial sites.
Managed multi-million dollar vendor contracts and enforced stringent SLAs for mission-critical connectivity.
Served as Tier-3 escalation authority for critical virtualization and Microsoft platform outages across the region.
Led post-merger technical integration for multiple acquisitions, consolidating domains and cloud resources.

IT Infrastructure & Operations Director Jan 2020 - Aug 2021

Logan Capital Management

Engineered and executed a zero-disruption corporate HQ relocation, including a greenfield datacenter build.
Designed and deployed a highly available VMware vSphere cluster and Nimble Storage SAN with site-to-site replication.
Developed a comprehensive BCDR (Business Continuity/Disaster Recovery) strategy using Veeam and offsite cloud repositories.
Upgraded the entire security posture including next-gen firewalls, multifactor authentication, and endpoint detection and response (EDR).
Supported a high-performance investment team with low-latency desktop environments and secure remote access.

Senior Systems Engineer / VMware VDI Lead Dec 2017 - Jan 2020

Drexel University College of Medicine

Architected and managed enterprise-grade VMware vSphere infrastructure and VMware Horizon VDI for 850+ users.
Led server modernization initiatives, migrating 400+ physical/virtual servers to a standardized, compliant platform.
Implemented SCCM (MECM) for automated patching, application deployment, and OS imaging across a clinical/academic environment.
Designed and maintained secure clinical application delivery environments for medical students and faculty.
Mentored junior systems administrators and served as the highest escalation tier for complex infrastructure issues.

Client Services Manager Jun 2015 - Dec 2017

Drexel University College of Medicine

Led a team of 12 technical support professionals providing services to medical students, faculty, and clinical staff.
Managed service desk operations, improved ticket resolution times by 30%, and modernized the knowledge base.
Coordinated hardware lifecycle management and large-scale desktop/mobile device deployments.

VDI Systems Analyst 2012 - 2015

Drexel University College of Medicine

Supported the design and deployment of virtual desktop infrastructure (VMware View) for medical education.
Optimized application delivery and endpoint management in a high-compliance clinical environment.
Provided second-tier support for complex system integration and infrastructure issues.

Field Service Technician 2011 - 2012

Drexel University College of Medicine

Delivered on-site technical support for desktop, mobile, and networking equipment across clinical sites.
Collaborated on large-scale hardware refreshes and software deployment projects.

Petty Officer 3rd Class 1993 - 1997

United States Navy

Responsible for the installation and maintenance of shipboard surveillance, radar, and flight deck landing systems.
Managed a technical work center of 7 personnel, ensuring 24/7 operational readiness during active deployments.
Awarded multiple Navy and Marine Corps Achievement Medals and earned an Honorable Discharge.

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